FAQ

Online Buyer FAQ
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Tell us what are you looking for.
Buy anywhere in the world, start placing your order, fill in all the requested fields, include all details and publish it on our platform.
 
Find for travelers to make your delivery
Find the traveler you like best, send your orders so they can review and accept
 
Communication with the Traveler
Once the traveler accepts your order, the chat and negotiation sheet are automatically enabled.
 
Talk to the traveler about any details you have, check the costs, whether or not your product pays taxes, delivery date, etc.
 
Meet with your traveler or negotiate a delivery method in your city and receive the product.
Once the traveler confirms that he arrived at his destination, make an appointment to meet him and receive your product.
 
You can also ask the traveler to send it to you by some means of local delivery within your city (this service has an extra charge).

Make the delivery like this:

Name: Traveler Name / My Name.
Address: Traveler Address
Phone Numbre:Traveler Phone Number / My Phone
City: Traveler information
Country: Traveler Information

Make sure to confirm delivery so that your traveler gets paid.

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It is the person who likes to shop through the Internet, and is looking for a reliable delivery service.
Our online buyer can make purchases on any web page that complies with international regulations.
You have to make sure that the online store has delivery service within the country where the product is purchased.

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Payment can only be made through your credit card, debit card or your paypal account.

It is strictly forbidden to make any payment in cash.

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You can enter up to 3 delivery address, in this way you can program that your purchase arrives at your home, office or a third party of your trust.

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The delivery time of your package is subject to the travel dates of our travelers.

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You make the payment of the service once you receive the package.

If you do not confirm the payment and received the package, the system will make the payment automatically 10 minutes after the traveler confirms the delivery is done.

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The cost of the service is regulated in such a way that all travelers charge the same value, this value is applied with a table according to the weight of each package. On average cost per pound is US $ 8.00

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No, every transaction is through credit card, debit card or paypal.

No traveler can ask you for cash payment for security.

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If you do not receive your package you have to contact our "customer support" department, in which we will guide you in the best way.

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Once the traveler accepts your order, a private chat is enabled, in which you can chat quietly.

In addition, the negotiation page is enabled where you can observe any extra charges that you have in your order.

On the trading page, every value must be supported by its respective invoice sent through a photo.

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You can buy your products in any online store that exists around the world, your product always has to have a commercial invoice and comply with all international standards.

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You only pay taxes, extra luggage or any additional value if the airline or customs require it. all these values need to have a bill Photo

In the chat, you can talk about it with the traveler and be informed of any eventuality.

These values ​​will be canceled by the Traveler, only if the airline, the customs requires it (they have an additional fee).


These costs will be reimbursed to the traveler by the online buyer once the product is delivered and the respective payment is made


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The traveler can take the option of removing the original box from your package, this helps to use less space in the suitcase.

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When you make the purchase in the Online Store you have to send your package according to the example:

Delivery Order and Bill:
Name: Traveler Name / My Name.
Address: Traveler Address
Phone Numbre:Traveler Phone Number / My Phone
City: Traveler information
Country: Traveler Information

You have to be very careful on the date of package delivery, this has to be in the traveler's time.

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The currency of payments is US dollars

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If you have any type of problem you have to send us an email to our support center.

Traveler FAQ
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The traveler is the person who will deliver the product at its destination.

It is the only responsible for the product to arrive in optimal conditions.

He will receive the package, verify the contents of the package, confirm the receipt and then make the delivery on the agreed date.

The traveler will receive their payment once the delivery is made, this process can take up to 10 days after the delivery.

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Do you want to post a trip?
Tell us about your trip by filling out our form.
 
Give us the travel dates, the weight capacity in pounds available in your luggage.
 
And start receiving delivery offers
 
Confirm order details with your shopper
Once you agree to make a delivery, the chat and negotiation sheet are automatically enabled.
 
Talk to the shopper about any details you have.
 
Remember that the delivery need to come like this:
Receive the product from the buyer.
The buyer will make the purchase of the product and send it to the address that you indicated on your trip.
 
Make sure with the buyer that the receipt comes with the name of both and that it meets the delivery dates.
 
Name: Traveler Name / My Name.
 Address: Traveler Address
 Phone Numbre:Traveler Phone Number / My Phone
 City: Traveler information
 Country: Traveler Information
 
Deliver your shopper’s order and get paid
Coordinate a time and public place to meet your shopper. When your shopper confirms that they received their order, we’ll transfer payment to your account on file.
 
If the buyer wants you to send the product through a local city service, you can do it, just make sure you received it and accept the payment.
 
Be sure to confirm delivery, so the buyer can make the payment



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 You will receive the payment through a credit to your paypal account.

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As a traveler you earn money by bringing and delivering packages from our online shoppers.
From the payment that the buyer makes, Alliance Parcel will deduct the percentage that corresponds to us without exceeding 25% of the Total amount.

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It depends on each country, we suggest you review the "Customs Regulations" of each country.

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You must know the laws of package transport according to the regulations of each country. We recommend you check our "Customs Regulations" page.

General FAQ
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We are a community of Online Buyers and travelers from all over the world.

We connect you and decide what you want to do.

If you are an online buyer, buy, send your product to our traveler and receive your product in your city ..

If you are a traveler, publish your trip and receive offers to deliver packages.

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We make the debit of US $ 1.00 for security reasons and confirmation of the credit / debit card or paypal account, this dollar will be refunded on your first transaction.

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Our service is cheaper because we are a community in which our travelers bring the packages through commercial flights within their luggage, this in most cases does not pay taxes, but may be subject to payment thereof.

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Customs regulations are the laws that each country has regarding products that may or may not enter a country.

It is very important that you know what are the customs regulations of your country or the ones that are sending your package.

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The Traveler purchases the product according to the purchase order. This Service has an additional Fee.

The Traveler is responsible for making the purchase and coordinating the delivery at his address and then delivering it to the Online Buyer.

The Purchase Value will be refunded to the Traveler once he delivers the Product to the Online Buyer.

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The Online Buyer makes the purchase on any Web page and makes the product arrive at the traveler's address according to the scheduled dates.

In this way, the Buyer is sure of what he is acquiring.

This service has no additional fee.

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It is necessary that you register your Credit / Debit card on our platform for the safety of our Users (online buyer and travelers) and prevent any possible scam.

In this way, we guarantee that there are no unscrupulous people who want to harm us.

Alliance Parcel will not make any debit to your Card until you as the user have accepted and verified that your order has been delivered.

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Our platform is designed to calculate the shipping costs according to the "Weight" of the product and not the cost of it.

It is very important that the order has the correct weight if a "Traveler" verifies that there is an error in the weight entered, it is necessary that this communicates with our Administrator to correct it.


In general, all Online Stores indicate the weight of the product in its description.