Terms & Conditions




ALLIANCE PARCEL S.A. is a link service between buyers of goods and travelers who can bring such goods to receivers. It operates via a platform allowing interaction between the buyer and the traveler through ALLIANCE PARCEL S.A. and its supporting staff. The customer may obtain, free of charge, an application for the smartphone through which certain information relating to the location of its goods and of travelers who may eventually be interested in carrying them can be accessed. Access may also be obtained through the www.allianceparcel.com website, likewise free of charge.

If a customer-buyer requires the service from any of the travelers who are associated with ALLIANCE PARCEL S.A., he may, according to his needs, access the service through the application or through the website upon prior payment of a specific amount for each option listed in the platform. Payment may be made through the platform by credit card, debit or payment engine according to instructions to be included in the platform.

Once payment is made, ALLIANCE PARCEL S.A. will look for and select a traveler that is more appropriate for the service, and will link the request to the service so that the goods bought by the customer-buyer will reach their destination in the shortest time possible.


This website and application are operated by ALLIANCE PARCEL S.A. (i.e. the juridical person that owns or uses the mark). Throughout the site, the words “we”, “us” and “our” mean ALLIANCE PARCEL S.A. and the owners or users of the mark. ALLIANCE PARCEL S.A. offers this website and application including all the information, tools and services available for you in the site. The user is conditioned to accepting all the terms, conditions, policies and notices set forth hereunder.

Upon visiting our website or application and/or purchasing any service from us you are participating in our service and accepting these terms and conditions (hereinafter the “Service Terms” or “Terms” or “Service Conditions”), including all additional terms and conditions and policies referred to in this document and/or available through hyperlinks. These Service Conditions are applied to all users of the website and application, including, but not limited to, users who are surfers, suppliers, customers, dealers, and/or content contributors.

Please read carefully these Service Terms before accessing or using our website or application. By accessing or using any part of the website you are accepting the Service Terms as well as the rules for using our platform. If you do not agree with all the terms and conditions of this agreement, you should not access our webpage or application and should not use any of the services offered by ALLIANCE PARCEL S.A. If the Service Terms are considered an offer, then acceptance for use of the platform is expressly limited to these Service Terms.

Any new function or tool added to the current version will also be subject to the Service Terms. You may examine an updated version of the Service Terms at any time on this page. We reserve the right to update, change or replace any part of the Service Terms by publishing updates and/or changes in our website or application. It is your responsibility to check this page from time to time to verify any changes. Your continued use or access to the website after any change has been published will be deemed your acceptance of such change.

Upon using this website you declare that you are of legal age and that you have given your consent to allow any of your minor dependents to use this website.

You cannot use our products for any illegal purpose or for any purpose not authorized by the laws of any country. Furthermore, by using the service you cannot infringe the laws of your jurisdiction (including but not limited to copyright laws). Through your access or use of any ALLIANCE PARCEL S.A. services, you declare that you know and you are wholly subject to your country’s legislation and to the legislation of any other jurisdiction related to the service, especially concerning tax and customs regulations that may applicable to the packages that will be transported. Likewise, you expressly declare that the packages that are to be transported exclusively comprise lawful goods and are unrelated to the cultivation, production, refining or marketing of narcotic substances or other substances prohibited by law or to any other unlawful activity. Upon accessing our services according to these Terms you expressly release ALLIANCE PARCEL S.A. and its staff, partners or administrators from any liability relating to illegal or unlawful actions that may be perpetrated by reason of the purchase, transport and delivery of your package.

You cannot transmit worms, viruses or any destructive elements.

Nonfulfillment or infringement of any of these terms will result in the immediate cessation of your Service, without prejudice to any legal actions that will correspond.


We reserve the right to refuse providing the Service to any person for any reason at any time.

You understand that your content (not including payment information) may be transmitted unencrypted and may involve: (a) transmission through several networks; (b) changes for purposes of being adjusted or adapted to technical connecting requirements of networks or devices; (c) offers, promotions or contacts relating to the services provided by ALLIANCE PARCEL S.A. Payment information will always be encrypted during transfer through the networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or any contact in the website or application through which the Service is provided without our specific permission in writing.

The headings used in this agreement are included for convenience only and do not limit or affect these Terms.


We are not responsible for the information, conditions, characteristics, price or any other matters relating to the goods in the packages carried by ALLIANCE PARCEL S.A. travelers-users because they will be directly purchased by the customer-buyer from relevant commercial establishments and carried by the traveler-user.

ALLIANCE PARCEL’s responsibility in this regard is limited to bringing together the customer-buyer and the traveler-user in order to coordinate the transport and delivery of the package.


The prices of our Services are subject to change without notice.

We reserve the right to modify or to discontinue the Service (or any part of the contents) at any time without prior notice.

We will not be responsible to you or to any third party for any modification, change of price, suspension or discontinuance of the Service.


We reserve the right to refuse any order placed with us. We may, in our discretion, limit or cancel service quantities acquired per person or per order. These restrictions may include orders from or under the same customer account, the same credit card, and/or orders using the same invoicing and/or address for delivery.

If we make any change or if we cancel an order, we may try to give you notice by contacting you via e-mail and/or invoicing address/telephone number provided at the time the order was made or when you were registered with the platform.

You agree to provide current, complete and accurate information about the purchase and the account used for all purchases made at our platform. You agree to immediately update your account and any other information, including your e-mail address and credit card numbers and expiration dates so we may be able to complete your transactions and to contact you if necessary.


It is possible that we give you access or links to third party tools which we do not monitor and on which we have no control or which we do not visit.

You recognize and accept that we provide access to those types of tools in “as is” and “as available” basis, without any guarantees, representations or conditions of any kind and without any backup. We will have no responsibility deriving from or relating to your use of tools provided by third parties.

Your use of optional tools offered through the website will be at your own risk and discretion and you must make the use with which you are familiar and approve the terms under which such tools are furnished by third party suppliers.

It is also possible that in the future we may offer new services and/or features through the website or the application (including launching new tools and resources).  Such new features and /or resources will also be subject to these Service Terms.

We are not responsible for any damage or damages relating to acquiring or using goods, services, resources, contents or any other transactions in connection with third party websites. Please examine carefully the policies and practices of third parties and make sure that you understand them before taking part in any transaction. Any complaints, claims, inquiries or questions relating to third party products must be addressed to the third party concerned. 


The personal information provided for access and use of this website is governed by our Privacy Policy.


In addition to other prohibitions mentioned in the Service Terms, the use of the website or its contents is prohibited: (a) for any illegal purposes; (b) to ask others to perform or participate in illegal actions; (c) to violate any international, federal, provincial or state regulations, rules or laws or local ordinances; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, damage, defame, slander, discredit, intimidate or discriminate for reasons of gender, sexual orientation, religion, ethnicity, race, age, nationality or disability; (f) to submit false or misleading information; (g) to load or transmit viruses or any other type of malicious code that is or may be used in any manner that could hinder the functionality or operation of the Service or of any related website, other sites, or the Internet; (h) to collect or track personal information belonging to others; (i) to generate spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere or outsmart the security elements of the Service or of any related website, other sites or the Internet. We reserve the right to suspend the use of the Service due to violation of any prohibited items, without prejudice to the corresponding legal actions.


We do not guarantee and do not assure that the use of our Service will be uninterrupted, punctual, safe, or devoid of errors.

We do not guarantee that the results that might be obtained from using our Service will be exact or 100% reliable, because these are obligations of means and not of results.

You accept that we may from time to time remove the Service during indefinite periods or cancel the Service at any time without previous notice.

You expressly accept that the use, or the possibility of using, the Service is at your own risk. The Service as well as all the products and services furnished through it (except for what is expressly mentioned by us) are on “as is” and “as available” basis for use with no type of representation, guarantee or condition, express or implied, including all implied guarantees or conditions for marketing, marketable condition, suitability for a specific purpose, durability, title, and non-infringement.

We are not responsible for any harmful actions that a user-traveler may have performed.

In no case will ALLIANCE PARCEL S.A., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensees be responsible for any damage, loss, or claim or for direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, loss of profits, loss of income, loss of savings, loss of data, replacement costs or any similar damages, whether based on contract, tort (including negligence), strict liability or otherwise as a consequence of the use of any of the services or products acquired through the Service, or for any other claims relating in any manner to the use of the Service or any product, including but not limited to any error or omission in any content or any loss or damage of any type incurred as a result of the use of the Service or any content (or product) published, transmitted or made available through the Service, even if the likelihood of its occurrence is informed. In view that certain states or jurisdictions do not allow a disclaimer or limitation of liability for consequential or incidental damages, our responsibility in such states or jurisdictions will be limited to the maximum extent allowed by law.


You accept to indemnify, defend and hold ALLIANCE PARCEL S.A. and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, concessionaires, service suppliers, subcontractors, internal suppliers and employees harmless from any claim or demand, including reasonable attorneys’ fees, brought by any third party by reason of or as a result from your failure to comply with the Service Conditions or the documents included herein as a reference, or from violation of any law or of third party rights in connection with ALLIANCE PARCEL S.A. services. 


In the event that it is determined that any provision in these Service Conditions is illegal, void or unenforceable, that provision will be deemed to be separated from these Service Terms. Such determination will not affect the validity or applicability of the other provisions.

Failure to enforce any right or provision of these Service Conditions will not be considered a waiver of such right or provision.


These Service Conditions and the policies and rules of operation published by us in this website or in respect of the service constitute the entire agreement and understanding between you and us and they govern the use of the Service and replace any previous or current agreement, communication and proposal, whether oral or written, between you and us (including but not limited to any previous version of the Service Terms). 


The Service Conditions and any other agreement whereby we will provide services to you will be governed and construed in accordance with the laws of the Republic of Panama.

Any dispute will be amicably resolved through a direct dialogue and/or through a mediation proceeding at the election of the party requesting it. If no agreement is reached, the parties will submit the dispute to an ordinary proceeding before the civil judges in Panama City.


You may examine the most updated version of the Service Terms at any time in this website.

We reserve the right, in our sole discretion, to update, modify or replace any portion of these Service Conditions by publishing the updates and changes in our website and/or application. You are responsible for checking our website from time to time in order to verify the changes.


Any questions in respect of the Service Terms must be sent to info@allianceparcel.com .